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2007 Performance Bonus Goals   Month to Date Q4, December 1-13, 2007   Last Month Q4, November 2007 * Customer satisfaction is measured on a 10-point scale using the four customer surveys performed by Q-Mark. This score is available monthly.   ** Safe & Healthy Workplace Breakdown Q4, November 2007 OCC injuries Lost time claims Accidents, incidents, and infractions   The goal for 2007 is to average no more than 41 events per month per quarter.

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